Terms and Conditions

By using our services, you agree to comply with and be bound by these terms.

Your service can be cancelled once the minimum agreed period or value has been fulfilled as per the terms of the membership agreement.

As a measure to ensure the smooth running of our services, we have a cancellation fee policy for notices provided less than 48 hours in advance. We understand that circumstances can arise where you might be unable to attend your appointment, and as a way to ensure fairness, we have laid out the following:

If you cancel within 48 hours of your appointment, 50% of your appointment fee is non-refundable. If the cancellation is made within 24 hours of the appointment, the entire appointment fee (100%) becomes non-refundable. If you give us a notice of 48 hours or more for cancellation or change, no cancellation fee will apply. We encourage you to cancel online or reach out to us via email or phone to change or cancel your appointment as soon as possible when required.

True Health and Nutrition maintains a no-refund policy. Payments made for services, payment plans or memberships are final and non-refundable except under special conditions outlined in the refund policy.

All materials provided by us, including but not limited to e-books, meal plans, nutrition guides, spreadsheets, app guides, etc., are the intellectual property of True Health and Nutrition. Unauthorised distribution or duplication is strictly prohibited.

With your permission, we may use your photos and/or videos on our social media platforms to showcase our services. You have the right to withdraw this permission at any time.

While our goal is to offer you the best health and nutrition advice, it's crucial to understand that we are not licensed medical practitioners. Our services include general wellness improvement activities, not medical treatments. It's vital that you share with us your stress levels and mental health status as these factors significantly impact your overall health.

We strongly advise that you consult a doctor before starting any new health or nutrition regimen. Engaging in intense physical exercise or a diet with a calorie deficit without appropriate guidance may lead to adverse health outcomes. Your health and safety are our top priority.

Please note this service doesn't operate 24/7. As your dedicated coach, I maintain standard work hours to provide a high-quality service and may operate outside these hours at my discretion. Your understanding and adherence to these hours when seeking communication or advice is greatly appreciated. Rest assured, I will respond to your queries and concerns promptly within these working hours, fostering a more effective and harmonious coaching relationship.